How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
International Shipping – International clients do not pay import duties levied by their government to TGM. Clients will have to pay the customs duty to the courier provider in order to receive the product.
How are items packaged?
We package our products in 100% Recyclable boxes, which are then taped using 100% recyclable and bio-degradable tapes. Each box stuffed with shredded recycled paper waste so that the product is safely secured. We believe in sustainable and eco friendly packaging methods and materials.
We pride ourselves on being sustainable, eco friendly and carbon neutral wherever possible.
What is the range of locations to which TGM ships their products?
TGM ships throughout India!
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email, phone number and WhatsApp. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the 'Track' button on the 'My Orders' section. You can also choose to receive your order updates on WhatsApp.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/CoD charge if applicable, once.
International orders, in most instances, will be shipped in their entirety as one shipment.
Are there any shipping charges applicable on my order?
We have standard shipping charges for most addresses.
India shipping charges - Free shipping for all orders.
International shipping charges-A flat rate of all Rs.800 will be charged for all orders below Rs.5000, while there is free shipping for all orders above Rs.6000.
We are currently not accepting Cash On Delivery orders below Rs.499 or above Rs.50,000.